Help
Your shop
New orders are emailed to you like an enquiry and wait under Orders on your dashboard. Change a price, a sale, a stock count or a product yourself under Products, or ask your site manager. Each change waits for your yes.
Orders
- Open Your site, Orders. It shows when your site sells online.
- Tap an order. It moves from new to paid, in build, built, shipped and closed, one button at a time. Cancel the order works until it is built.
- Mark as shipped asks for the carrier and tracking number. The buyer gets one email with a tracking link.
Search by name, email or order number, or tap Download CSV or Print.
Or tell your site manager: "ORD-1042 shipped with Australia Post, tracking 33ABC123".
What your buyer gets
- An email when their payment lands. A tax invoice PDF comes with it once our team sets up your business details.
- A shipped email with the tracking link.
Products
| What you want | Who does it |
|---|---|
| A stock count (0 shows it sold out) | You or your site manager, live at checkout at once |
| A price or a sale, sold out, a workshop date, or taking a product off | You or your site manager, live when you confirm |
| A new product with a name and a price | You, under Products |
| Words or photos on a product page | Your site manager, as a preview you approve |
| New colours or sizes on a product | Our team, through your site manager |
Shop copied from an older online store? Stock goes through our team too, and old-store edits do not reach your site.
Stuck? Ask your site manager, or email hello@fleetpages.au.