Modules › Live reviews
module · built and provenYour real reviews, on your own pages, staying real
Most websites carry three testimonials someone pasted in years ago. This carries your actual reviews, pulled from the platform they live on, refreshed on their own, and shown word for word with the star rating that platform itself reports. Nobody has to remember to update it, and nobody gets to quietly curate it.
$390 +GST to set up·nothing monthly to run, on any plan
Reviews that cannot go stale
Pulled, not pasted
Your site reads your reviews from the platform on a schedule you set and stores them as they were written: the author, the date, the words, and a link back to the original. A new review turns up on your pages without anyone touching the site.
The platform's own rating
The star rating and the review count on your page are the ones the platform publishes, not an average worked out from whichever reviews we happen to be showing. If Google says 4.8 across 312 reviews, your page says 4.8 across 312 reviews.
Beyond Google
Google is the one running on a real business today. Other review platforms work the same way in principle, but each one decides for itself what it lets us read, so tell us where your reviews actually live and we will tell you plainly whether we can reach them before you pay for anything.
Your replies come too
Where you have publicly replied to a review, your reply travels with it, verbatim. The way a business answers a hard review is often the most persuasive thing on the page, and it should not get dropped in transit.
Stale is the same lie as fake
A reviews feed that quietly stops refreshing is not neutral. It becomes a snapshot of a good month, presented as the present, and it is exactly as misleading as copy someone made up. So the refresh is watched: if the pull fails three times running, our team gets an email about your site, and it gets fixed rather than sitting there looking fine.
The verbatim rule is not decoration either. Reviews are stored as written, and the aggregate is whatever the platform reports, so there is no mechanism here for hiding a three-star. If your rating dips, your page says so. That is the trade for the page being believable when your rating is good.
Where you place them is yours to decide: a wall of them on a reviews page, a few beside the enquiry form, the star rating in the header. Ask your Manager to move them and it goes through the same preview and approve gate as any other change.
- ✓ the rating · as the platform publishes it
- ✓ the review count · theirs, not ours
- ✓ each review · verbatim, named, dated
- ✓ your public reply · where you wrote one
- ✓ a link back · so anyone can check
no sample reviews on this page: we will not write one, not even to show you the layout
In plain scope
- ✓Your reviews pulled onto your own pages on a schedule, with no copying and pasting
- ✓Google today, with other platforms confirmed case by case before you buy
- ✓Every review shown verbatim, with the author, the date and a link to the original
- ✓The star rating and review count exactly as the platform reports them
- ✓Your own public replies carried across word for word
- ✓A watch on the refresh itself, so a feed that stops does not sit there looking current
And what it is not
Knowing the edges up front is the point. Here is what this module deliberately does not do.
No hiding the bad ones
There is no rating filter, because a wall of reviews you are allowed to curate is just a testimonials page with extra steps. Customers can tell the difference, and the whole value of a live feed is that it could have said something you would not have chosen.
Not asking your customers for reviews
This module reads reviews; it does not go and get them. Sending a customer a request after a job is a genuinely different build, and one we have not made yet. It is on the list, and there is a right way to do it: ask everybody once, never only the happy ones, and never write the review for them.
Not a place to manage reviews
Replying to a review still happens on Google or TripAdvisor, where the customer is. We show your reply once you have written it. We do not put a second inbox in front of a job that takes you two minutes in the app you already have open.
Running, on one business's site
This is finished and working. It runs on the new site we have built for a Hunter Valley wine tour operator, pulling their hundreds of Google reviews and their rating onto their own pages and refreshing without anyone asking it to. That business is still finishing its move off its old platform, so the fair way to describe this is proven rather than widely deployed. It is one site, and it works.
Setting it up on yours is $390 plus GST, with nothing monthly on top. The refresh does cost us something each time it runs, so if you want it checking many times a day rather than every few days, say so and we will tell you honestly whether that changes anything.
Got reviews you are not showing?
Most businesses have years of them sitting on Google where only the people already looking will find them. Tell us where yours live and we will put them on your own pages, honestly.
Ask about live reviews